How do I transfer my Straight Talk number to a new SIM?
To transfer service, visit stbyop.com and select the “Activate” option. Enter your new SIM card number and, when asked, specify that you want to keep your current phone number. How do I insert my new SIM card into my device? How do I know which SIM card to use from my Straight Talk BYOP activation package?
Can you get a new SIM card with the same number?
You can get a new SIM card and keep the same number. Your telephone number is associated with a replaceable Subscriber Identification Module. Mobile service providers use SIM chips to identify you on their network. Several situations warrant issuing a new SIM card for your phone.
How do I activate my Straight Talk phone and keep the same number?
Please go to and select the radio button option “Activate my phone with a new number or Reactivate with an existing or new number”. You will be able to reactivate your Straight Talk phone with the same phone number within 30 days of your Service End Date.
Can I put my AT SIM card in a Straight Talk phone?
No. The phone would need to be unlocked to work with an ATT SIM card and Straight Talk requires 12 months of service to unlock.
What do I do if I lost my Straight Talk SIM card?
If your Straight Talk is stolen or lost, please contact us at our Customer Care Center at 1-877-430-CELL (2355) to speak to a representative that can assist you.
Why does my Straight Talk phone say not registered on network?
If you see the ‘not registered on network’ error on your device, it means your SIM card can’t connect to your carrier’s network. You will likely not be able to make or receive calls or text messages.
Will my AT SIM card work in an unlocked phone?
All unlocked phones work on carriers that use GSM networks. Popular U.S. carriers that use GSM networks include AT, T-Mobile, Cricket, MetroPCS, Simple Mobile and Tracfone. You will need to use a SIM card from a GSM provider to get service for your unlocked phone.
What SIM card is compatible with Straight Talk?
If you have an Unlocked GSM tablet, you can use one of the AT or T-Mobile SIMs. Some Unlocked GSM tablets can also be activated with Verizon, but please be sure to confirm this beforehand.
