What is Cisco SMARTnet support?
Cisco SMARTnet Service is an award-winning technical support service that gives your IT staff direct, anytime access to Technical Assistance Center (TAC) engineers and Cisco.com resources. You receive the fast, expert response and the dedicated accountability you require to resolve critical network issues.
What is Cisco SNT support?
SNT = SMARTnet and P stands for Premium. This ONLY includes the device and any software that comes on it by default such as the iOS version. SWSS allows you to upgrade to the newest version of that software and call up Cisco TAC (Technical Assistance Center) or help with related issues during the time of coverage.
What is Cisco SMARTnet 8x5xNBD?
For example, 8x5xNBD indicates that a technical support engineer is available 24×7 and advance hardware replacement is available 8 hours per day (delivering the replacement hardware during normal business hours only), 5 days a week, with next business day delivery.
In which four areas does Cisco Smart Net Total Care provide support?
It is available in four levels of support: Bronze, Silver, Gold, and Platinum. Cisco Network Optimization Service provides in-depth, proactive support throughout the network’s lifecycle.
What is Cisco PSS?
Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. Partner Support Service is structured to allow for a phased implementation.
What is Cisco black belt?
The Cisco Black Belt Academy is a simplified & uniform education framework that cuts across all Cisco architectures and latest solutions that helps Cisco partners become proficient in selling, deploying, supporting and adopting Cisco’s latest technologies and software solutions.
What is Cisco EOL?
Cisco End of Life (EOL) is the process in which Cisco no longer makes a product, service, or subscription available for hardware. Cisco continues to offer post-warranty hardware support for any active TAC contracts up until LDOS, but Third-Party Maintenance (TPM) is available for most Cisco equipment that is EOL.
What does end of support mean Cisco?
The end-of-life process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported. The product is no longer for sale after this date.
