What do I do if my passport status is not available?

Even if your passport status update says, “Not Available,” your application and supporting documents are safely on their way to us. Our call center is experiencing extremely high call volumes with longer-than-usual wait times. You can check your status online using our Online Passport Status System .

Can I have my passport delivered to someone else?

Passports can be delivered only if your name is connected to your address. If you want to receive your passport at an address other than your own, or an address where you are not registered, the passport must be sent “In Care Of” someone else. Will I receive my new passport and my documents back in one envelope?

How do I talk to a real person at the Passport Office?

Call the National Passport Information Center at 1-877-487-2778 or 1-888-874-7793 (TDD/TTY) to speak to a Customer Service Representative (Se habla español) on Mondays-Fridays from 8:00am to 10:00pm Eastern Time (excluding federal holidays).

What does it mean when your passport status says mailed?

Your status may be “Mailed” if you recently received a new passport in the last 180 days, and you are re-applying for a new passport. For example, you may need to re-apply for a new passport using Form DS-5504 if you need to Change or Correct Your Passport.

How do you check the status of a special issuance passport application?

To check the status of a special issuance passport application, you may either contact your federal travel office or refer to the SIA status check instructions from an official U.S. government internet connection.

What does it mean when my passport application status is “in process?

This update means your application is still in transit to one of our passport agencies and centers. It may take up to 5 to 6 weeks from the day you apply until your application status is “In Process.” During this time, your application is delivered to a mail facility, your payment is processed, and your application is entered into our system.