How do I make a complaint to South West Trains?

How do I make a complaint to South West Trains?

South West Trains complaints contacts

1. Visit Customer Services.
2. Call Customer Services on 0800 69 20 792.
3. Email Customer Services on [email protected]
4. Tweet South West Trains.

Can you get refund on flexi ticket?

Refund Eligibility Flexi Seasons can only be refunded within their 28-Day validity period, regardless of number of unused days held. Refunds are permitted on Duplicate Season Tickets.

How do I complain about a train journey?

Making a complaint about London Overground

1. Online at
2. By email to [email protected]
3. By phone on 020 3176 2999.
4. By post to London TravelWatch, 169 Union Street, London SE1 0LL.
5. On Twitter at @LonTravelWatch.

Can I refund my ticket?

If you are booking a ticket for travel within, from, or to the United States, U.S. Department of Transportation (DOT) regulations state that you are entitled to a full refund on non-refundable tickets within 24 hours of booking as long as your flight is at least 7 days away—with no cancellation fee.

Can I rebook my train ticket?

To reschedule the journey, the passenger needs to submit his ticket to the reservation office at least 48 hours before the train leaves. The change in date of travel on the tickets can be done by paying the prescribed fees. Tickets can be preponed or postponed in the higher or same category for the same destination.

Is a Season Ticket a return?

Using your Season Ticket Most Season Tickets are return “Anytime” tickets; therefore you have the complete freedom to travel at any time of day between the origin and destination stations you specify (in both directions). You can use your Season Ticket as often as you like while the ticket is valid.

Can you use Railcard for Season Ticket?

Railcards do not give discounts on Season tickets. Remember, not every ticket type is available for every journey that you might want to make, so it’s always best to check before booking. And be sure to read the full terms and conditions for using your Railcard.

When can you claim delay repay?

Delay Repay is a national scheme train companies use to compensate passengers for delays or cancellations. Claims can be made up to 28 days after your journey.

Is it cheaper to use Oyster card on London Underground?

It’s quick and convenient, and you’ll pay much less than buying paper tickets. Oyster can be used on the Underground, Overground, TfL Rail, Docklands Light Railway, buses, trams, Emirates Air Line, River Bus and most National Rail services in London*.

Where can I buy an Oyster card?

You can buy an Oyster card on the TfL website, all TfL stations and some National Rail stations. You’ll need to pay a £5 deposit. How do I use an Oyster card? Just like our touch smartcards, make sure you tap in and out at the gates or validators at stations otherwise you’ll be charged a full day fare.

How do I buy a flexi season season ticket?

Use the season ticket calculator to compare Flexi Season, day return and season ticket prices, then buy your ticket online, on our app or at selected SWR stations. If you have a 16-17 Saver or a Jobcentre Plus Travel Discount Card, you can also get an extra 50% off your Flexi season ticket saving you even more.

Should I use Oyster or contactless when travelling?

If you plan to use pay as you go, travelling with a contactless payment card is a good alternative. You don’t need to top up your card before you travel or worry about running out of credit. Pay as you go fares and daily caps are the same as Oyster.