How do I get a refund from Pay Tel?
Refund: You may, at any time, transfer the available balance on the Prepaid Phone Card to an active Prepaid Account, open a new Prepaid Account with Pay Tel or obtain a refund of any remaining balance by mailing the Prepaid Phone Card to Pay Tel at the address printed on the Card.
What is a Pay Tel account?
Pay Tel offers a Prepaid Account to help you stay connected. To open a Prepaid account you will need to make a payment and your account number will be the phone number where you wish to receive calls.
How do inmates use Pay Tel?
Prepaid Debit Cards – Pay Tel offers a convenient prepaid debit calling card option which allows inmates to purchase cards as a commissary item and use the cards to place calls through the CenturionITS™ phone to any number allowed by the facility.
How do I block Pay Tel?
If you would like to stop collect calls from a Pay Tel jail facility from coming into your phone number, please call 1-800-729-8355, press 1 for English (2 for Spanish), then enter your phone number with area code and follow the voice prompts to place a block on your number.
Is there an app for Paytel?
Conversations can be read and composed via a Pay Tel tablet application and are designed to be another form of secure two-way communication between inmates and their friends/family. inteleMESSAGE™ requires the facility to utilize Pay Tel’s inteleTABLET™ portable inmate tablet solution.
How do I check my Pay Tel balance?
You can visit The Manage My Account page on our Website or call 1-800-729-8355 after making your payment to check your account balance and confirm receipt of your payment.
What are gift messages on Pay Tel?
Inmate friends and family can purchase a Gift Message Package for their inmate which allows the inmate to send messages to anyone on their contact list. Inmates are also allowed to send “collect” messages which can be accepted and paid for by the recipient when they log into their Pay Tel account.
Does Pay Tel have an app?
Can you block an inmate from calling you?
Just in case, though, you can remove your number by calling the prison system’s phone provider at (866) 806-7804. Your other option is to submit a formal “National Call Block” request. A federal prison spokesman told me that would prevent any federal inmate from calling you.
Does Paytel have an app?
How do I add money to my Pay Tel account?
An account may be opened or funds added to an existing account with a Visa, MasterCard or Check Card by calling Pay-Tel’s Payment Hotline at 1-866-583-8175 24 hours a day. To make a payment with a check, you must visit our website at to complete an Account Application.
How do I add money to my Paytel account?
