How do I contact Jambojet?

Write to us on [email protected] with the number of passengers, departure and arrival airport and we shall get back to you with a quote. You may also call our contact center on +254 711 024 501, +254 711 024 545, +254 730 804 545, or +254 734 104 545.

What happens when you miss a flight in Kenya?

Passengers are not automatically refunded for missing their flight as it is their duty to board on time. In some cases, you may qualify for a discount on the next available flight or even be allowed to board for virtually free of charge, but this is done at the discretion of individual airlines and at unique times.

How long is a return air ticket valid for?

With effect from 01st October 2018, the ticket/s issued will be valid for Refund up to 15 months from the date of issue / 3 (Three) Months from the expiry of ticket validity. The refund would however be processed subject to the fare restrictions of the ticket.

Is Jambo jet safe?

Flight safety is absolutely essential at Jambojet. We currently have a fleet of 6 De Havilland Dash 8 400 operating under the highest international standards of safety and technology. We have highly trained cabin and flight crew on each flight and use only world-class suppliers for engineering and maintenance.

Does Jambojet fly to Kigali?

Jambojet will fly once daily (Flights to start on 25th November 2019) from its hub at JKIA, Nairobi, to Kigali International Airport. Book your flight today and discover the heart of Africa! Rwanda is a landlocked country located in Central & Eastern Africa.

Is flight cancellation refundable?

Passengers can receive both a refund of an airline ticket and compensation for the cancellation, provided that their flight qualifies for compensation. To qualify, the airline must have let you know about the flight cancellation less than 14 days before it was due to depart.

Can I travel to Mombasa from Nairobi without a passport?

To board a flight within Kenya, all passengers who are to be 18 years of age or older are required to present: One piece of valid Kenyan government-issued identification that includes a photograph and the passenger’s full name and date of birth; or. Passport.

How long can a round trip flight be?

The cheapest round trip tickets often have a maximum duration of stays up to 1 month, but some airlines do offer return tickets with up to 1 year stay at reasonably rates and you can change the return date by paying the fare difference plus a change fee, the amount depending on the airlines and fare class you book.

What does ticket validity mean?

one year
For all other travel, a ticket is valid for one year from the original date of issuance and travel must commence within this validity period. Once travel has commenced, then all travel must be completed within one year from the date on which travel commenced.

Is Jambojet Kenya Airways?

Jambojet, a brand of Kenya Airways, is Kenya’s first low-cost airline. And because we are a wholly-owned subsidiary of Kenya Airways, you can be assured of top quality service and adherence to the highest international safety standards.

How many passengers does Jambo Jet carry?

6
Jambojet fleet